Jonathan is the co-founder of CX-Brussels and the Director of CX-Centric. After over a decade of managing large IT and Organisational Transformations programmes Jonathan realised that we were missing something. He began to deliver using Agile methodologies which was a big step forward. But for various reasons, his team kept coming into work with the aim of impressing colleagues, managers and themselves. They lost our focus on the customer.
For this reason he dedicates his time co-creating, training and coaching organisations and leaders, giving practical tips on becoming customer-centric. Jonathan wants to share his learning journey, so you too can leverage Customer Experience for your organisation.
In this episode, we discuss the State of Customer Centricity report that Jonathan and his team put together after surveying several organisations about their Customer Experience Management.
Connect with Jonathan
Thanks a lot for listening to today’s episode, if you have any feedback, please share your thoughts in the comment section. Ratings and reviews are extremely helpful in the ranking of the show, I’d really appreciate your honest rating and review on iTunes! If you enjoyed this episode, please spread the love using any of the buttons below!
Leave a Reply