Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed Business Transformation program.
In this episode, we discuss the important role that every individual within an organization plays when delivering exceptional service to customers.
Connect with Dr. Kiruthu
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