Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, uncovers how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains how aligning your CX strategy with your overall business goals … Read More
196: Dr. Emmanuel Manyonganise – The importance of a well-defined Customer Experience strategy
195: Richard Ssebaggala – How leadership impacts customer experience
Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his expertise on the often overlooked but critical connection between leadership quality and customer satisfaction. We … Read More
194: Wale Akinyemi – Creating Unforgettable Customer Experiences
Dr. Wale Akinyemi, an esteemed Organizational Culture Expert and the Chief Transformational Officer of PowerTalks Culture Experts, offers profound insights in this episode. He delves into the significance of fostering a customer-centric organization, emphasizing … Read More
193: Andreea Coca – Using Data-driven Insights to Navigate the CX Landscape
Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspects, from comprehending … Read More
192: Claire Boscq – Enhancing Customer Experience Through Workplace Feng Shui
Claire Boscq is a keynote speaker and creator of the BizShui™ Method. In this episode, Claire shares invaluable insights on breaking into the world of keynote speaking and finding your niche topic. She also highlights how the BizShui™ Method can revolutionize … Read More